Privacy Policy

Information sheet

Concerning the collection and processing of personal data

VILLA DUBROVNIK d.d. (hereinafter: the “Company”) pays great attention to the protection and processing of personal data. In performing its registered activity, the Company processes personal data in compliance with all relevant laws and regulations.

(1) The Head of Processing is responsible for data processing:

VILLA DUBROVNIK d.d., HR – 20000 Dubrovnik, Vlaha Bukovca 6, OIB: 66669628743 T. +385 (0) 20 500

e-mail: privacy@villa-dubrovnik.hr

(2) The Data Protection Officer (DPO) is:

Mr. Marko Rašica and is available for contact: T. +385 (0) 1 8891 027

email: info@rasica.eu

(3) When we use the services of third-party personal data processing providers (“Processor”), we speak of commissioned processing (of personal data). In these cases, we are responsible for protecting your personal data. We do not use service providers outside the EU to process your personal data. Exceptionally, if necessary, we will only do so, if there is a decision by the European Commission on the suitability of that third country or if we have agreed on appropriate guarantees and on compliance with binding rules for the protection of personal data with that service provider as a Processor.

This Information sheet on the collection and processing of personal data (hereinafter: “Information”) describes what data we collect, how we process it and for which purposes we use it as well as, your rights related to your data. The purpose of this Information is to inform you about all relevant characteristics of the collection, processing and storage of your personal data. This applies to all personal data that you have shared with us electronically or by way of written or verbal communication or that has been shared with us through a travel agency and other groups with whom you are, either in a contractual or other similar relationship to, as well as data collected through other sources.

Personal data we collect

We process the following personal data:

a) Your basic personal data, that you or third parties make available to us whilst making a reservation – Name,surname, country and city and address of residence, e-mail address, telephone number, a child’s age, name and surname of a child and its date of birth, special requirements and habits as well as data about your travel companions; data required for making a reservation – credit card number, emergency contact information – name and surname, telephone number; other necessary data – e-mail address, health related data – in case of special dietary requests or the need for a medical doctor or information about epidemiological measures (COVID-19, etc.), internet related data – IP address, visits to the web pages, data from social media and similar data with regards to the use of Internet browsers.

b) Registration and deregistration of the guest – Name and surname, date of birth, gender, identity documentnumber (identity card, passport, driver’s license), credit card number, country of birth, citizenship, visa number if the guest is subject to a visa regime, border crossing. place of entry into the Republic of Croatia, the guest’ s date of arrival at the facility and the departure date.

c) Use of hotel services – data on the guest’s consumption during their stay in the hotel. Data on the type ofservice provided and its price, e.g.: room service, list of telephone calls, use of minibar, use of bar, a la carte, list of watched movies, data on internet use – IP address, website visits, data from social media networks and similar data regarding the use of Internet browsers, the use of transport services, excursions and such. Data about a guest’s special requests is also collected in order for the Company to offer the required quality of service.

d) Monitoring and improving the quality of hotel services – name and surname, gender, age, the guest’scountry of origin and the period of stay at the hotel, evaluation grades for each type of service, comments. Data collection is voluntary.