Company details

VILLA DUBROVNIK d.d. hotel and tourism–agency joint stock company

• Vlaha Bukovca 6, 20000 Dubrovnik, Croatia
• T. +385 20 500 300, F. +385 20 500 310, E. info@villa-dubrovnik.hr, www.villa-dubrovnik.hr
• business banks: Erste&Steiermarkische Bank d.d. Zagreb, IBAN: HR7524020061101003192, SWIFT: ESBCHR22
• Commercial Court in Dubrovnik, Registration number (MBS): 060000978 • Personal Identification Number (OIB): 66669628743 • Code: HR-AB-060000978 • VAT ID number: HR66669628743
• share capital: €11,729,549.00 paid in full, number of shares 902,273, nominal value per share €13.00
• President of the Board: Mirna Lončar Stražičić, Board Member: Ivan Potkrajčić, Chairman of the Supervisory Board: Senka Fekeža Klemen

VILLA DUBROVNIK d.d. Tourism Branch ŠIBENIK

• Obala Jerka Šižgorića 1, 22000 Šibenik, Croatia
• Representative: Erhan Ḥūr, business banks: Hrvatska poštanska banka d.d., IBAN: HR9823900011198032109, SWIFT: HPBZHR2X
• Erste&Steiermarkische Bank d.d., IBAN: HR0324020061500130582, SWIFT: ESBCHR22
• Hrvatska poštanska banka d.d., IBAN: HR2325030071111003943, SWIFT: VBCRHR22

Travel Agency Villa Dubrovnik d.d. hotel and tourism–agency joint stock company

• Agency Manager: Andrijan Blažević
• Role and authorization: Front Office and Agency Services Manager
• Travel agency contact: guestservices@villa-dubrovnik.hr, tel. +385 20 500 300, fax. +385 20 500 306
• Travel agency working hours: 0–24

Competent authority supervising the activity of the travel agency:
Ministry of Tourism, Independent Department of Tourist Inspection,
Trg maršala Tita 8/I, 10000 Zagreb
e-mail: turisticka.inspekcija@mint.hr

Notice on the method of submitting complaints
In accordance with Article 6 of the Act on the Provision of Tourism Services and Article 10, paragraph 3 of the Consumer Protection Act, we inform users of services that a written complaint regarding the quality of contracted services may be submitted:

• by post to the address: Vlaha Bukovca 6, 20000 Dubrovnik, Croatia
• by e-mail to: guestservices@villa-dubrovnik.hr
• in person at the business premises

We will provide written confirmation of receipt of the complaint.
A written reply to the complaint will be given no later than 15 days from the date of receipt of the complaint; therefore, we kindly ask that you include your contact address in your complaint for the delivery of the response.